Quality and After-sales Service Commitment
Service Philosophy
We shall firmly establish a service tenet of “User Foremost, User First”, always follow the service concept of “Being Responsible for Users, Having Users Satisfied”, treat all users’ problems seriously no matter it is a trifle or not, handle urgent problems in special ways, and put users in the first place.
Quality control
We guarantee all the cables we provide are in line with national standards and technical requirements in the tender.
Timely delivery
We shall deliver goods according to the contract after it is signed (submit corresponding technical documents according to user requirements at the same time); and after the signing of the contract and before the products are delivered, accept and coordinate your spot check to the products.
Long service life
Under normal working environment and operating conditions, the cable warranty period shall meet the requirements of the tender documents, and the service life of the product shall be not less than 40 years.
After-sales service
If you find any quality problems during installing and putting in operation the cables or the normal operation of cables, we shall respond you within 1 hour upon receiving your call or fax and send professionals for investigation and handling on site within 24 hours on the premise of making you satisfied.
Technical Guidance
We ensure to provide users with products totally in line with the technical indicators and technical properties of the safety system and deliver goods timely according to the contract.